Shipping policy

Shipping & Returns Policy Returns

Thank you for shopping with us! We take great care to ensure that your home decor items arrive safely and on time. Please read our shipping policy for important information regarding your order.

1. Processing Time

Orders are processed within 1-3 business days. You will receive a confirmation email once your order has been shipped, along with tracking information.

2. Shipping Methods

We offer several shipping options to meet your needs:
- Standard Shipping (5-7 business days)
- Expedited Shipping (2-3 business days)
- Express Shipping (1-2 business days)
Shipping costs will be calculated at checkout based on your location.

3. Delivery Areas

We currently ship to the UK & EU. We are based in the UK so customers in this area will receieve their orders the fastest. For shipping to the US will cost considerably more because of customs fees - Especially if your order is over $850.
At this time, we do not ship to Alaska, Hawaii, CU (Cuba), IR (Iran), KP (North Korea), SL (Sierra Leone), Palestinian Territories, South Sudan, Myanmar, Crimea Ukraine.

4. Packaging

To ensure the safe arrival of our delicate items, we use protective packaging materials. Vases, faux flowers, & everything else will be securely wrapped and cushioned to prevent damage during transit.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your shipment's progress online.

6. Damages & Issues

If your order arrives damaged or if you receive the wrong item, please contact us within 48 hours of delivery. We will work with you to resolve the issue promptly. Photos of the damaged items will be required for our records.

7. Returns & Exchanges